Return Policy
Mo Brewing Co. Return & Refund Policy
Last updated: October 16, 2026
At Mo Brewing Co., we are committed to providing quality products and a positive shopping experience. We carefully work with our fulfillment partners to ensure orders are prepared and shipped correctly.
Please review our return and refund policy before placing an order.
1. Return Eligibility
We accept refund or replacement requests for products that arrive:
- Damaged during shipping.
- Defective or unusable.
- Incorrect due to an error in order fulfillment.
- Missing items that were included in the confirmed order.
We do not accept returns or issue refunds for change of mind, personal taste preferences, or dissatisfaction unrelated to a product defect or fulfillment error, except where required by applicable law.
2. Coffee Products
Due to the perishable nature of coffee and food safety considerations, we do not accept physical returns of coffee products.
This includes opened and unopened coffee products.
However, customers may qualify for a refund or replacement if their order arrives damaged, defective, or incorrect.
3. Reporting Damaged or Incorrect Orders
Customers must contact Mo Brewing Co. within 48 hours of delivery to report damaged, defective, or incorrect products.
To request assistance, please provide:
- Your order number.
- Your full name and email address.
- A description of the issue.
- Clear photographs of the affected product and packaging, where applicable.
We may request additional information to verify the issue.
Contact: info@mobrewingco.com
Customers should report visible shipping damage, incorrect products, or missing items within 48 hours of delivery.
If a product has a defect that could not reasonably have been discovered during the initial 48-hour period, customers should contact Mo Brewing Co. promptly after discovering the issue.
Such claims will be reviewed individually, subject to applicable consumer protection laws. Approval of a refund or replacement is not automatic.
4. Refund Processing
Once your request is received, we will review the information and determine whether a refund or replacement is appropriate.
We aim to respond to refund requests within 2–3 business days.
If a refund is approved:
- The refund will be issued to the original payment method.
- We aim to initiate the refund within 5 business days of approval.
- Depending on your bank or payment provider, the refunded amount may take an additional 5–10 business days to appear in your account.
Refund processing times may vary depending on the payment provider.
5. Replacements
If a product arrives damaged, defective, or incorrect, Mo Brewing Co. may offer a replacement at no additional charge.
Replacements are subject to product availability and verification of the issue.
We do not offer exchanges for change of mind, personal preferences, or requests for different products.
6. Non-Coffee Merchandise
For nonperishable merchandise, including mugs, apparel, and accessories, customers should report visible damage, incorrect products, or fulfillment errors within 7 calendar days of delivery.
If a genuine manufacturing defect becomes apparent after the initial seven-day reporting period, customers should contact Mo Brewing Co. promptly after discovering the issue.
Claims involving hidden manufacturing defects will be reviewed individually, subject to applicable consumer protection laws.
We do not accept returns or issue refunds for change of mind, incorrect sizes selected by customers, or personal preferences, except where required by applicable law.
If a physical return is necessary, Mo Brewing Co. will provide instructions before the customer sends anything back. Customers should not return products without prior authorization.
Photographic evidence may be required.
Returns for change of mind, incorrect sizes ordered by the customer, or personal preferences are not accepted unless required by applicable law.
If a physical return is necessary, Mo Brewing Co. will provide instructions before the customer sends anything back.
Customers should not return products without prior authorization.
7. Shipping Charges
Original shipping charges are generally nonrefundable.
This includes express, expedited, and overnight shipping services.
If a refund is approved because of an error by Mo Brewing Co. or its fulfillment partners, applicable shipping charges may also be refunded.
8. Lost or Undelivered Orders
If your order has not arrived within the expected delivery timeframe, please contact us.
We will investigate the shipment with the relevant carrier or fulfillment partner.
If the order is confirmed lost or undelivered, we will determine the appropriate resolution, including a replacement or refund where applicable.
9. Order Cancellations
Orders may be canceled only before processing or fulfillment begins.
Because some products are prepared or produced on demand, cancellation requests cannot be guaranteed once an order enters production or fulfillment.
Please contact us as soon as possible if you need to request a cancellation.
10. Consumer Rights
Nothing in this policy limits or excludes rights customers may have under applicable consumer protection laws.
Where applicable law provides additional refund, return, or warranty rights, those requirements will take precedence over this policy.
11. Contact Information
For questions about returns, refunds, or damaged orders, please contact:
Mo Brewing Co.
Operated by Clique Digital Media and Marketing, LLC
Email: info@mobrewingco.com
Website: mobrewingco.com